• If you have a Nawa account, you can track your order through “Orders” dashboard on our website or app.
  
• You will also receive WhatsApp shipment updates directly on the mobile number you provided.
  
• You can also track your shipment using your tracking number here.

UAE
25 AED, but your first order is on us.

GCC (Saudi Arabia, Kuwait, Bahrain, Qatar, Oman) & Jordan
60 AED, but your first order is on us.

Other countries
100 AED, but your first order is on us.

Please note: Customs authorities in some countries may apply import taxes/duties in accordance with local regulations. These charges are not included in our prices and must be paid by the customer upon delivery.

Delivery estimates

UAE
1 - 2 days

GCC (Saudi Arabia, Kuwait, Bahrain, Qatar, Oman) & Jordan
4 - 6 days

Other countries
6 - 10 days

Delivery timelines are estimates. Delays may occur due to external factors such as weather conditions or customs processing.

Yes. Nawa ships worldwide. Shipping rates vary by destination and will be shown at checkout.

Delivery timelines depend on your country and its customs procedures.

You will receive a confirmation email once your order is placed, followed by a separate email with your tracking details once your package has been dispatched.

Once we receive and inspect your returned item, your refund will be processed within 3 - 5 business days. Your bank or payment provider may take additional time to reflect the amount in your account.

We currently accept Apple Pay, Google Pay, and online card payments.

At Nawa, every piece is designed to feel like a natural extension of your everyday life. If something you ordered does not feel right, we are here to make the process simple.

Eligibility window

You may request a return within 14 days of receiving your order for UAE orders deliveries.

Items must be:

• Unworn
• Unwashed
• In original condition with all tags attached
• Free of makeup, perfume, and marks

What can be returned

For UAE orders, we accept returns for:

• Full-price items
• Items with size or fit issues
• Items with manufacturing defects
  

Items not eligible for return:

• Final sale items
• Items missing their original tags
• Damaged or worn items

Returns & refunds

Once your return request is received, please allow 3–5 business days for inspection.

Your refund will be issued as:

Original payment method, with processing time depending on your bank.

An 25 AED return pickup fee will be deducted from your refund.

Original shipping fees are not refundable.

All returns are collected through courier pickup.

Returns due to damaged, defective, or incorrect items are free of charge, regardless of the refund method.

Repeated returns

We offer a flexible returns policy to make your online shopping experience even easier. We also monitor the number of returns made by customers and continued/excessive returns will be flagged and may, at our discretion, lead to the closure of your Nawa account or future orders being refused.

If this applies to your account, we will contact you.

Return process

1. Returns can only be requested by registered account holders. Ordered as a guest? Create an account with the same email address, your order details will be available.
2. Log in and find your delivered order under "Orders: in your account then select the item(s) and Request a Return.
3. Pack your item securely with all original tags, packaging, and documents.
4. Our courier will contact you to arrange pickup of the item(s).
5. Once we receive and approve the item(s), we'll process your refund.

At the moment, international orders are final sale and not eligible for returns.

We recommend reviewing the size guide and product details carefully before placing an international order. If you need help choosing the right size or style, our team is always happy to assist before checkout.

You can choose between AED and USD when shopping on our website. However, your order will be charged in AED at checkout.

If you choose a currency different from your bank’s default, your bank may apply a currency conversion fee. This depends on your bank and is not controlled by us.

Our pieces are designed to fit true to size. For added clarity, each product page includes a size guide feature to help you select the most accurate fit.

To find your fit, start by checking the size guide on the product page. It has measurements and helpful notes about how the piece fits.

If something you love is out of stock, you can select “Notify me” on the product page. You will be the first to know the moment it comes back.

If you entered the wrong email during sign up, reach out to our customer care team. We will correct it for you and help you access your account.

If you’re having trouble accessing your account, make sure you’re using the same email you signed up with. We’ll send a one-time passcode (OTP) to that email to help you log in.

If you’re not receiving the code or no longer have access to your email, our customer care team is here to help.

Yes, you can. If you would like to delete your account, reach out to our customer care team and they will guide you through the process.

You can update your email anytime through your Nawa account. Log in, go to Profile, and adjust your information as needed.

Yes, we take your privacy seriously. We use secure technology and reputable payment partners to safeguard your personal details at every step.

No, you are welcome to check out as a guest. We still recommend creating an account so you can save your details, track your orders, and enjoy a more customised experience.

Yes, we love exploring new collaborations. Feel free to reach out to us by email at hello@nawa.world and our team will respond and guide you from there.

Join us by signing up for our newsletter on the website or app. For daily inspiration and updates, follow Nawa on our social channels and become part of our growing community.

Not yet, but we will! Follow us on our social channels to know when we do. For now, we are focusing on giving you the best digital experience we can, and reach you where you are.

Stay connected by subscribing to our newsletter and following us on social media. You will receive updates on new collections, exclusive drops, and early access releases.

You can contact our support team through chat, email, or any of our social channels. We are available Monday to Saturday between 9 AM and 7 PM GST and always happy to help.

Nawa is a UAE born fashion brand offering modern, elegant officewear inspired by Middle Eastern heritage and understated chic.

Nawa comes from the Arabic word for “intention” but also ‘seed,’ symbolizing beginnings, origin, quiet strength as well as movement. As a UAE born brand, Nawa stands for modern design rooted in Middle Eastern heritage. Like a seed, every piece we create begins with intention, crafted to support women through their everyday routines, their ambitions, and the lives they are building.

For modern GCC and MENA women who want timeless, high-quality pieces for everyday life.

Nawa blends global trends with cultural inspiration, quality fabrics, and accessible pricing.

Yes. Nawa was founded in the UAE and is inspired by the region’s culture, light, craft, and storytelling.